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Terms & Conditions

These clauses set out the terms and conditions on which you make use of the foxcubdesignstudio.com website (the “Website”). Please read these terms and conditions carefully (and the documents/website sections referred to in them) and check them periodically since they may change from time to time. By accessing this Website and/or placing an order, you confirm that you have read, understood, and agree to these terms and conditions in their entirety. If you do not agree to be bound by these terms and conditions, you must not place an order or use this Website.

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If you have any queries regarding your email subscription status, you can contact us at:

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About Us

 

The Website is operated by and trading as Fox Cub Design Studio (referred to as “we,” “us,” or “our”). As a sole trader, I am responsible for all aspects of the business and am committed to providing you with high-quality products and services.

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If you have any questions or need to get in touch, you can contact us at:

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Ordering From Us

You can order from the Website by ordering through our online checkout process. Once we have received your order, we will send you an order acknowledgement via email as soon as possible detailing the product(s) you have ordered. It is your responsibility to check the order details and advise us immediately of any errors or omissions by emailing foxcubdesignstudio@gmail.com 

 

This especially applies where you have ordered a personalised product from us.

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the product(s) ordered.

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If we cannot accept your order, we will inform you of this promptly in writing by email. This may occur for any one or more of the following reasons:

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  • Where goods are no longer available.

  • The identification of pricing or other error in the order.

  • Where we cannot obtain authorisation for your payment.

  • Your order for personalised products contains content which is unclear, in which case we may contact you for clarification.

  • Your order for personalised products contains content which is offensive, discriminatory, threatening, in breach of confidence or privacy, or which may cause annoyance or inconvenience.

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If your payment is not received and you have already received the product(s) ordered from us, you must pay for the product(s) or return them to us in accordance with the ‘Returns’ section outlined here.

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Payment and Security

We are committed to ensuring that your information is secure and retained. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and policies to safeguard and secure the information we collect online. In addition, our website payment facility uses either PayPal, Apple Pay, Stripe, Klarna and/or Google Pay which have the highest level of card data security. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

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You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the website address and a small padlock will appear next to this or in the bottom bar of your browser window.


Please see our Privacy Policy for more details on the Website privacy and security.

 

Pricing

It may be necessary to change product prices from time to time, including as a result of any changes in the rate of VAT. Any product price changes will be updated on our website as soon as possible and confirmed to you when you order.

Any offer, including discount codes and sales, cannot be used in conjunction with any other offer or promotion. Please note we only offer free delivery on all orders over £25 for UK orders only, for more information please read our ‘Shippings’ section outlined here.

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Sale of products and/or services

​When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

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We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

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Delivery

All delivery periods stated are in working days of the week, not including weekends and public holidays in England. These delivery times are approximate and whilst we will do our utmost to ensure your order reaches you within these timelines, they cannot be guaranteed and there may be occasions where factors outside our control can affect delivery times. We cannot accept liability or costs incurred due to failed or delayed deliveries that are caused by third parties or circumstances that are beyond our control.

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Delivery will be to the address(es) you have specified in your order. If any of these details are incorrect, we cannot be liable for any items that have not been received.

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Please see our shipping policy for more delivery information on UK and International deliveries.

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What to Do if Your Order Hasn’t Arrived
We’ll be happy to help you with your query and If you’ve not received your order within the estimated delivery times, please do get in touch with us within 30 days for all UK orders or 45 days for all international orders you can contact us at:

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  • While we strive to ship on time, delays can occur. If your order isn’t received within 8 weeks, you’re eligible for a full refund 🌟

  • Unfortunately, we’re unable to look into delayed parcels once the 8 week time period have passed.

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Order Cancellations

Many products on our Website are personalised or custom-made to your requirements and are therefore exempt from standard statutory cancellation rights. It is your responsibility to check your order details and advise us immediately of any errors or omissions (including spelling mistakes) by emailing foxcubdesignstudio@gmail.com as we start making our personalised product(s) after soon after orders have been received, however we do offer customers the ability to cancel or modify your order within 12 hours of placing the order. We cannot cancel or refund orders for personalised products that have been misspelled or if you change your mind after this 12 hour period.

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For product(s) that are not personalised or custom-made to your requirements, you have the legal right to cancel your order within 14 days of receiving the goods. If you wish to cancel your order, you should contact us as soon as you can at foxcubdesignstudio@gmail.com If the product(s) have already been dispatched, they must be returned to us in accordance with the ‘Returns’ section outlined here.

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Returns

We hope that you will love all product(s) you order from us, but you do have 14 days from receipt of cancellable goods (see above) to contact us if you wish to cancel your order or exchange an item. You can do this via email: foxcubdesignstudio@gmail.com 

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After contacting us, you must return goods in an unused state complete with any packaging, and we will refund you the amount paid for your order.The cost of the return is your responsibility, except if the item is faulty. We cannot be held responsible for packages lost in transit, so we recommend sending any returns by a tracked delivery service.

Please note product(s) that are personalised or custom-made to your requirements cannot be returned or refunded unless faulty.

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Product Descriptions

We take great care to ensure that all product details, prices, and images are correct on the Website. Whilst all reasonable efforts have been made to portray our product(s) accurately, variations may occur, and we cannot guarantee that any given image will reflect the full design options related to that product. All measurements are approximate and product colour(s) can differ slightly from those displayed on your computer screen. In addition, due to the personalised nature of many of our product(s), variations may occur when we make them (for example, the amount of personalised text or size of text on a product).

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Links to Other Websites

This Website may from time to time contain links to other websites for your information. If you use these links and leave this website, we take no responsibility for the content of these sites, and you do so entirely at your own risk. Any link on our website does not imply our endorsement or support for the third-party website or any materials found there.

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Copyright

By downloading any products from Fox Cub Design Studio, you agree to the following:

  • You may use products for personal use only.

  • In order to support us, we ask that you always acknowledge Fox Cub Design Studio as the source of the products. If you love our digital download products, please let others know! 

 

You must not;

  • Reproduce or share the products with others in any form.

  • You must not host or in any other way share our products directly with others, without the prior written permission of fox cub design studio.

  • You must not use any product for commercial purposes and also you must not alter the digital versions of our products in any way.

  • You must not use any product to train, validate, test, or otherwise model any artificial intelligence application, or upload any product or resource to any such system or platform.

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You acknowledge that the product you download or receive in any other format will remain the property of Fox Cub Design Studio at all times and you agree to our general site Terms and Conditions.

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Please note that we take the copying of any part of our digital downloads very seriously, given that we invest heavily in our team to produce the highest quality resources.

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Intellectual Property

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Fox Cub Design Studio. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

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The Fox Cub Design Studio name and logo are registered trademarks, and all rights, including copyright, design rights, and other intellectual property rights for material on this website, are owned by Fox Cub Design Studio. You must not reproduce, copy, modify, or distribute any content from this website for commercial use without prior written permission from Fox Cub Design Studio.

 

Additionally, you must not host, share, or use our resources directly or indirectly for commercial purposes, nor alter digital versions of our products. Our products and digital downloads cannot be used to train, validate, test, or model any artificial intelligence applications, nor should they be uploaded to any such systems or platforms. By downloading our products, you acknowledge that they remain the property of Fox Cub Design Studio and agree to adhere to our general site Terms and Conditions.

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Ownership of Copyright in Commissioned Custom-Made Works

Under the Copyright, Designs and Patents Act 1988 (for works produced after October 1, 1989), the original author (or creator) of a commissioned custom-made work is the first owner of the copyright in that work. The author retains the exclusive right to control how their work is copied, distributed, displayed, or adapted, and to seek legal redress for any infringement of those rights.

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Unless explicitly stated otherwise in a written and signed contractual agreement, the copyright ownership of any artistic work commissioned from this website remains with the original creator of Fox Cub Design Studio.

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Copyright is a form of intellectual property that provides the creator and subsequent rights holders with the ability to control the use of their work for a defined period. This includes setting rules on how the work can be used, both protecting the rights of the copyright owner and outlining the responsibilities of third parties who wish to use the work.

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As the copyright owner, the creator possesses exclusive rights over certain uses of the work. These rights fall into two primary categories:​

  1. Economic Rights: These include the rights to copy, license, rent, lend, perform, display, adapt, translate, and showcase the work in a public forum on any and all social media channel

  2. Moral Rights: These rights protect the creator’s honor and reputation and include:

    • The right to be identified as the creator of the work.

    • The right to object to derogatory treatment of the work.

    • The right to object to false attribution of the work.

 

In cases where a work is created in the course of employment, the employer may be considered the first copyright owner. However, for commissioned works outside of an employment relationship, the default legal position is that the creator is the first owner of the copyright. This means that unless a specific, signed agreement is in place transferring ownership, the copyright remains with the creator.

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Customers uploading content to the website

You recognise and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

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Content problems

  • If you object to the publication of any material placed in any area of the Website, You can do this via email: foxcubdesignstudio@gmail.com This is the fastest way to notify us and please provide us a direct link to the post/message in question.

  • If you object to anything on the website, please let us know by sending an email to foxcubdesignstudio@gmail.com  and we will take whatever action we deem appropriate.

  • Fox Cub Design Studio will always immediately correct content where mistakes are found, but we do not guarantee the accuracy of any content provided, and it is for you to verify and be satisfied with the material you download. Fox Cub Design Studio provides and information service and you accept that we take no responsibility for the way you use the information you download.

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Liability And Disclaimers

To the maximum extent permitted by applicable law, in no event shall Fox Cub Design Studio, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, Fox Cub Design Studio assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

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To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

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We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings arising from product(s) we have supplied or as a result of failure to comply with these terms and conditions or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence (or that of our servants, agents or employees) shall not in any way be restricted.

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We endeavor to ensure all information on our Website is correct; however, we make no warranties, whether express or implied as to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranty that it will meet your requirements, be fully functional or reliable. While we make every effort to ensure that the site or server that makes this Website available is free of viruses or bugs, we make no guarantee that this is the case, and we will not be liable for any damage to computer or electronic equipment that arises in connection with your use of our Website or any loss of content or material uploaded or transmitted through the Website.​​

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You expressly acknowledge and agree that:

  • The content / product of the pages of the Website is for your general information and use only. It is subject to change without notice.

  • Your use of the Service is at your sole risk. Fox Cub Design Studio has made every effort to ensure that the information on the Website and made available through the Service is accurate and up-to-date and correct at the time of publication. However, the Website and the Service are provided on an 'as is' and 'as available' basis. We do not guarantee the accuracy, timeliness, completeness or fitness for purpose of the content provided on the website or through the service or that use of the website will be uninterrupted, virus free or error-free. No responsibility is accepted by or on behalf of Fox Cub Design Studio for any errors, omissions or inaccurate information on the website or available through the Service.

  • Neither Fox Cub Design Studio nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Unauthorised use of the Website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time the Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that Fox Cub Design Studio endorses the website(s) and Fox Cub Design Studio has no responsibility for the content of the linked website(s).

  • The Content on the Website and made available through the Service is for general information only and is not intended to, nor does it, constitute legal or other professional advice or services or a recommendation to purchase any product or service upon which a specific decision should be made. The information, content of the website and service do not address your particular circumstances and accordingly you should not rely upon the content of the website or the service as a substitute for proper professional advice.

  • Fox Cub Design Studio is not responsible for how the content on the website or available through the Service is used, is interpreted or what reliance is placed on it. We do not accept any responsibility for the results of any action taken on the basis of the information provided on the website or available through the service. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

  • No advice or information, whether oral or written, obtained by you from Fox Cub Design Studio shall create any warranty or other obligation not expressly stated in these Terms and Conditions.​​

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Terms Of Use

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. We reserve the right to modify or withdraw this Website or any part of it at any time.

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We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

 

Severance

If any part of these terms and conditions shall be deemed by any court of competent jurisdiction to be unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these terms and conditions but shall not affect the validity and enforceability of any of the remaining parts of the terms and conditions.

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Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Not with standing anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

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Indemnification

You agree to indemnify and hold Fox Cub Design Studio harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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Waiver

No delay or failure by us to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver is only effective is it is communicated to you in writing by us, and will only apply at that point in time and in the circumstances for which it is given.

 

Events Beyond Our Control

We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure is caused by circumstances beyond our control.

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Entire Agreement

These terms and conditions including the documents / Website sections referred to in them constitute the entire agreement between you and us relating to the use of this website (and the ordering of products) and cancels and supersedes all prior representations, understandings and agreements between you and us whether verbal or written. Any changes to these terms and conditions must be in writing and signed by both parties.

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Rights Of Third Parties

You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any third party without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. We may assign, transfer or sub-contract any of our rights or obligations under these terms and conditions to any third party at our discretion.

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Law And Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. In the event of any dispute you irrevocably submit to the exclusive jurisdiction of the courts of England.

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Disputes

  • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with a Product, the Product Service, or any other matter, please contact us as soon as possible using the contact details at foxcubdesignstudio@gmail.com 

  • The laws of England and Wales apply to this contract. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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