This privacy policy sets out how 'Fox Cub Design Studio' (“we”) use and protect any information that you give us when you use this website.

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We are committed to ensuring that your privacy and personal information that we may collect is protected and secure. This policy, combined with our terms of use at www.foxcubdesignstudio.com, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by 'Fox Cub Design Studio'. Please read this privacy and user consent policy carefully to understand the types of information we collect from you, how we use that information, the circumstances under which we will share it with third parties, and your rights in relation to the personal data you provide to us.

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When visiting the Fox Cub Design Studio website at www.foxcubdesignstudio.com or using any of the services available, you will be asked to indicate your acknowledgement of, and, where applicable, your consent to, the practices described in this policy.

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This privacy policy forms part of our terms and conditions, and we may change or add to this privacy policy at any time. Therefore, we encourage you to regularly review it on the website to stay informed with our information practices.

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Contact details

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

• Email: foxcubdesignstudio@gmail.com 

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Fox Cub Design Studios' Commitment to Data Privacy

We take data privacy seriously and are committed to handling your personal information responsibly, securely, and transparently. 

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Our key privacy principles are:

1. We process your personal data lawfully, fairly, and transparently, ensuring you understand how it is used.

2. We only collect data for clear, specific, and necessary purposes and do not use it for anything else.

3. We only gather the data needed to provide our services—nothing more.

4. We keep your data accurate and up to date, correcting any inaccuracies as soon as possible.

5. We retain data only for as long as necessary, following strict retention policies.

6. We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal data from unauthorised access, loss, or damage.

7. We take full responsibility for data protection and comply with GDPR and other relevant data laws.

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Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. The UK GDPR outlines several possible lawful bases, which you can read about in more detail on the ICO’s website.

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The lawful basis we rely on may affect your data protection rights, which include:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for; You can read more about this right here.

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• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

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• Your right to erasure - You have the right to ask us to delete your personal information; You can read more about this right here.

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• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

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• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

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• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

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• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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• Automated Decision-Making and Profiling - We do not use automated decision-making or profiling. If this changes in the future, we will update this policy and inform you of your rights regarding these processes.

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To exercise any of your rights under data protection law, please contact us using the contact details at the top of this Privacy Policy. If you are requesting a copy of your personal data or any other information, we will respond within one month. If you wish to withdraw consent for any data processing based on consent, you can do so at any time by contacting us​

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What We Collect

​Information is collected from you when you register with us, such as your name and contact information including email address, billing and delivery addresses, and telephone number. We may also collect demographic information such as postcode and, if you actively sign up to our newsletter, preferences and interests, and other information relevant to customer surveys and/or offers or products. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them. You will be asked to accept our cookies policy when you first enter the website. For more information about cookies, please see the ‘How We Use Cookies’ section below.

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We may collect and process the following data:

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• Personal Information: When you contact us, correspond with us by phone, email, or other methods; subscribe to use our services; place an order; or subscribe to our newsletter, promotional emails, or other marketing materials. The personal information you may be asked to provide includes your first name, surname, email address, phone number, billing and delivery address.​

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• Automatic Data Collection: With each of your visits to our Website, we may collect information automatically for internal purposes only, or, if you have given explicit consent and have accepted cookies, to deliver targeted, detailed advertising. This information includes device-specific details, technical information about your computer, details of your visits to our website, and information showing how you accessed the website. Please note, this information cannot be used to identify you.​​

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How We Use Your Information

​Use of personal information under EU data protection laws must be justified under one of a number of legal grounds. These are the principal grounds that justify our use of your information:

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• Consent: Where you have consented to our use of your information, and you are providing explicit, informed, freely given consent. You may withdraw your consent at any time.

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• Contract Performance: Where your information is necessary to enter into or perform our contract with you, for example, to fulfill an order placed via our Website.

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• Legal Obligation: Where we need to use your information to comply with our legal obligations.

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• Legitimate Interests: Where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.

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• Legal Claims: Where your information is necessary for us to defend, prosecute, or make a claim against you or a third party.

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​​​​Why Do We Process Personal Information?

​We process personal information to enable us to sell, promote, and advertise our products; buy materials from suppliers; maintain our own accounts and records; technically administer our website; and support and manage our employees.

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Where we get personal information from

We may collect personal information directly from you:

• via enquiries, live chat and virtual assistant platforms;

• via feedback, survey forms and forums;

• via entry forms for prize promotions  

• when you purchase or use any of our products or services;

• via cookies. You can find out more about this in our cookies policy;

• via our telephone calls with you, which may be recorded and this may include logging your telephone number, date, time and duration of the call;

• when you provide your details to us either online or offline; and

• when you provide a service to us or our customers (as a supplier).

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 We may collect your personal information from other sources including:​​

• from websites where you may leave reviews about us e.g. Trustpilot;

• from social media (like, Facebook, Tiktok, Instagram, X) 

• third parties such as companies who provide survey solutions and other personal data for marketing purposes

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How long we keep information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations. In most cases, the retention period is between three and seven years, depending on the type of data and purpose. After this period, we may anonymise or delete the data.

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You have the right to withdraw your consent for certain data processing activities at any time. You can opt-out of marketing communications or change your preferences through your account settings or by contacting us directly. For cookies, you can manage your cookie preferences through your browser settings or refer to our Cookies Policy.

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For Prize Promotions and/or Referral-Based Promotions, personal data collected for prize promotions will be deleted after the competition concludes and winners are announced. If a prize includes physical goods, we may retain necessary details for the statutory warranty period to facilitate potential repairs or replacements (Lawful Basis: Legal Obligation).

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Who May the Information Be Shared With?

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We retain our brand promise and comply with the DPA in regards to the protection of your data. We will not sell your personal data to third-parties unless we have your explicit consent to do so. Any personal data you consent to sharing with 'Fox Cub Design Studio' will not be shared to any third-party unless we require this to perform or fulfil the contract in order to perform our services, for example, fulfilling an order placed by the user.

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When we do share information, we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons listed above about how we use your information.​

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We may share your data with:

1. Third Parties Outside the Fox Cub Design Studio

We may share your personal data with trusted third-party service providers who help us operate our services, including IT services, AI Tools, marketing agencies, customer service platforms, and payment processors. These third parties are required to protect your data in accordance with applicable laws and are only allowed to use it for the purpose of providing services to us.

We may share your data with:

• Third-party service providers (e.g., IT suppliers, payment processors, marketing agencies, customer service platforms, and subcontractors)

• Suppliers of goods and services

• In the event of a sale, transfer, or restructuring of our business or the acquisition, merger or purchase of another business, we may share your data with selected third parties and professional advisors/ insurers) 

2. Marketing & Advertising

• Tracking via Mail Chimp and WIX may be used in emails to measure engagement. You can unsubscribe at any time.

• Targeted advertising may be used on social media and digital platforms. You can opt out via ad settings.

• Occasionally, we work with business partners (e.g., newspapers for joint campaigns) but will inform you before sharing any data.

• For B2B marketing, we may contact organisations under legitimate business interests rather than individual preferences.

3. Prize Promotions

From time to time, Fox Cub Design Studio may run prize promotions (competitions, prize draws, giveaways, or other promotional activities). You can participate in these through our website, social media channels, email newsletters.

Unless otherwise specified in the specific terms and conditions of a competition, any personal data you provide when participating will be used solely for the purpose of administering the competition (e.g., selecting and contacting winners, distributing prizes). The legal basis for processing this data is typically based on consent, which you may withdraw at any time.

If you are identified as a winner, we may process your personal data as part of the prize fulfillment process. This could involve contacting you for additional details such as your postal address to ensure you receive your prize. In some cases, winners may also be asked to participate in promotional activities related to the competition.

To comply with transparency requirements, the name and general location (e.g., county) of major prize-winners may be published or made available upon request. As a result, we may request your full name if you win.

We may contact winners via the platform they used to enter the competition (e.g., social media or email) to collect necessary details such as their full name, postal address, and telephone number. In cases where a prize needs to be delivered, we may share this data with third parties such as logistics provided for fulfillment purposes.

Personal data collected for competition purposes will be deleted once the competition concludes and the announcement of winners has been completed. However, in cases where a prize includes physical goods, we may retain the necessary data for the duration of the statutory warranty period to handle potential repairs or replacements.

4. Legal and Regulatory Disclosures

We may also share your data where:

• We are required to do so by law or regulatory bodies (e.g., a court order or ICO request)

• It is necessary for fraud prevention, law enforcement, or public interest reasons

• Exemptions under data protection laws allow us to do so

 

All third parties (except law enforcement and regulatory bodies) must keep your data confidential and use it only for the specified purpose. In the event of a data breach, we will notify you without undue delay if your personal data is compromised and if the breach poses a risk to your rights and freedoms. We will also notify the relevant supervisory authority within 72 hours, as required by law.

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Our Trusted Partner’s Privacy Policies

​Each trusted partner has their own Privacy Policy in relation to your data. Please click on the following links to access each site’s Privacy Policies and further information about how our trusted partners will use your data if you have provided consent:

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• Google’s Privacy & Terms

• Facebook

• Mailchimp

• Trustpilot

• Postal/Courier Services - Royal Mail, DHL, and/or InXpress

• Payment Providers - Stripe,  Apple Pay, Google Pay, Klarna, PayPal

• Wix

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It may sometimes be necessary to transfer personal information overseas, for example if you are sending your order abroad. Any transfers made will be in full compliance with all aspects of the Data Protection Act, which you can read in full here.

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The personal data you have consented to provide may be shared with a number of our trusted partners, in order to perform the Services, such as fulfil an order, send marketing communications, or receive targeted advertising, if you have provided your consent to receive said communications and/or advertising. Each partner abides by their own privacy policies that can be accessed on their websites.

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These trusted partners include:​

• Google

• Facebook (Meta) & Instagram

• Mailchimp (our trusted e-mail provider)

• Trustpilot

• Postal/courier services, such as Royal Mail, DHL and/or InXpress.

• Payme

• Wix

• Stripe

• Apple Pay

• Google Pay

• Klarna

• Paypal

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These partners enable us to deliver targeted and personalised advertising and marketing communications to you, to communicate the status of your order, and to successfully deliver our orders. If you have placed an order with us, we may send you order confirmation, order dispatch and a request for a review via our trusted partner Trustpilot. If you would like to opt out of this at any time, you are free to do so by getting in touch with us.

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Sharing information outside the UK

We may transfer personal information outside the UK when necessary. In such cases, we ensure appropriate safeguards are in place, in line with UK GDPR.

Where our data processors transfer data outside the UK, they must also comply with UK GDPR and implement adequate protections.

To learn more or request details of these safeguards, please contact us using the details provided above.

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How to complain

If you have concerns about how we handle your personal data, please contact us using the details at the top of this Privacy Policy.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

ICO Contact Details:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113

Website: ICO Complaints

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Your Rights​

Under the General Data Protection Regulation (EU) 2017/676, you have various rights in relation to your personal data. All of these rights can be exercised by contacting us at;

• Email: foxcubdesignstudio@gmail.com 

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​In relation to your data, you have the following rights:​

• Right of access

• Right to rectification

• Right to be forgotten

• Right to restriction of processing

• Right to data portability

• Right to complain

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We strive to take the utmost care with how your data is handled. If you feel your rights have been abused in relation to your personal data, please contact us immediately via email at; 

• Email: foxcubdesignstudio@gmail.com 

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Security​

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures and policies to safeguard and secure the information we collect online. Our website payment facility uses PayPal, Apple Pay, Stripe, Klarna, and/or Google Pay, which have the highest level of card data security.

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You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the website address and a small padlock will appear next to this or in the bottom bar of your browser window.

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Links to Other Websites​

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling Your Personal Information​

If you would like a copy of the information held on you, please email us at; 

• Email: foxcubdesignstudio@gmail.com 

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Revocation of Consent​

At any time, you may revoke your consent by emailing us at foxcubdesignstudio@gmail.com. If you believe that any information we are holding on you is incorrect or incomplete, or if you wish your personal data to be removed or its use restricted, please email us as soon as possible. We will promptly correct any information found to be incorrect or remove or restrict its use as requested. We will confirm via email once your data has been successfully and safely removed from our systems.

You also have the right to object to the processing of your personal data by contacting the above email.

 

If you have previously agreed to us using your personal information for direct marketing purposes (e.g., signing up to our newsletter), you may change your mind at any time by emailing us at foxcubdesignstudio@gmail.com, or clicking unsubscribe in any newsletter we send you.

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We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission and are required by law to do so.

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Last updated: 2nd June 2025. We may update this Privacy Policy from time to time due to changes in data processing, legal requirements, or technology. 

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