Supply of Physical Products

​When you buy goods from a business, you have several legal rights as a consumer. These include the right to claim a refund, replacement, repair, and/or compensation if the goods are faulty or misdescribed, within 14 calendar days from the day after you receive the goods.

 

A consumer who has purchased goods via an online platform has the right to cancel and claim a refund without providing any reason or justification and without incurring any liability (unless the value of the goods has been diminished due to handling beyond what is necessary to assess their nature) within 14 calendar days of receiving them.

 

You cannot return or receive a refund for goods that have been personalised or custom-made to the consumer's specifications. The right to cancel does not apply to such products. This includes, but is not limited to, items like a mug or planner with a person’s name or initials on it, or a commissioned painting of the customer’s family or pets.

 

Supply of Digital Products

​On our digital product pages, it is clearly stated that by downloading instant access digital products, you acknowledge that you have lost your right to cancel or receive a refund. This acknowledgement is also confirmed in the confirmation email we send as part of your download process.

 

If your download contains errors or is faulty and unusable, we’ll either provide a full refund or send you a corrected version, whichever you prefer, as long as you contact us within 14 calendar days of receiving the file.

 

What Are the Steps to Return an Item and Get a Refund?

​If you receive faulty products, feel they have been misdescribed, or wish to return a product within 14 days of receiving it, please email our customer support team at; foxcubdesignstudio@gmail.com

 

Here's your Step-by-step guide for returning items and requesting a refund:

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1. Contact Us Within 14 Days

Email our customer support team within 14 calendar days from the day after you receive your order.

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2. Provide Order Information

Include the email address linked to your order, an order number if available, and describe the issue. Attach photos if possible to help us understand the problem.

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3. Wait for Our Response

We strive to respond within 3 days. You will receive further instructions on how to proceed with the return.

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4. Return the Items

Once we've confirmed your return, you have an additional 14 days to send the goods back to us. Unless the item is faulty, you will be responsible for the return shipping costs, which must be tracked to ensure safe delivery. (**Please return all original packaging and materials when sending back the item.)

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5. Refund Issuance

After we receive the returned items, we will process your refund. We will reimburse you within 14 days of receiving the goods back. The refund will be issued using the same payment method you used originally.

 

Important Information

• If a refund is agreed upon, once all items are returned, we will refund the original amount paid for the items. However, unless the item is faulty, you will be responsible for the return costs.

 

• We reserve the right to deduct an amount from the refund (or charge the customer) if the value of the goods has been diminished due to handling beyond what is necessary to assess their nature, characteristics, and function, or if the entire product has not been returned in an unused condition.

 

• If the item is returned used or damaged beyond what is necessary to evaluate its condition, we may deduct up to the full amount from the refund to cover the loss in value.

 

• Please return all original packaging and materials when sending back the item.

 

• Timeframe Clarification: The 14 day return period starts the day the goods are in the physical possession of the customer. Weekends and public holidays are included in the 14 days.

 

• Clarity on Responsibility for Return Shipping Costs: In cases of non-faulty items, the return must be tracked to ensure its safe delivery and customers will be responsible for return shipping costs.

 

• Address for Returns: We will provide details on how and where to return the items.

 

• Processing Refund Clarification: Refunds will be processed within 14 days after receiving the returned goods. This timeframe complies with legal requirements.